Initial advisor signed my daughter up for 8 SAT prep tutoring sessions. After the 8 sessions we continued to be billed. We had told the advisor that my daughter would not need tutoring sessions after taking the winter SATs and she assured us that 8 sessions was perfectly doable with no mention of recurring fees.
After 8 sessions we continued to be billed and after talking to customer support, they said that this in fact was a monthly subscription and they could no refund any money that was already charged even though we were no longer using their services and had no need for SAT prep. We had called them just days after the charge and they assured us that nothing could be done.
There is no way to cancel online and their customer service is absolutely horrid. Don't use this service, total scam.
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