My ebike conversion kit arrive quite promptly and communication was great up until I received my kit. From then on there was no communication. Even though the emails I received stated that customer support was available and they would be on hand to assist with any problems I found that they did not respond at all. WhatsApp messages and email got no response, not even an automated bot reply. The Web chat is a simple bot chat with the usual stock answers and is no help at all.I plan to do another ebike conversion but I will definitely avoid Varstrom for buying the kit.The reply here offering help is welcome but Varstrom already has my order number and support request as I sent an email to the contact email listed on their website.Order number #VS5544
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