Review Time
Made an order for a bafang er bike conversion kit for my bella bike, they shipped the battery from France and i got i fairly quick but when i only received a Battery i though it was a scam, i contacted bafang and they shipped the rest of the ebike kitt from China. In under 2 weeks i got everything and for about 40% of the Danish prices. I would gladly recommend. If you are buying to a 3 wheeler, get an extension cable for the speed sensor.
Fast shipping times and great shipping companies are used.
I ordered 2 motors one had a squished battery cable.
I contacted Varstrom via Whatsapp and got a replacement after just a few days.
Sadly the new controller came without a new gasket which broke during disassembly.
Contacted them about this via Whatsapp again and it was taken care of.
Both motors are running.
Sometimes there is a bit of delay but just message them again and there will be someone to help you.
Fast shipping times and great shipping companies are used.I ordered 2 motors one had a squished battery cable.I contacted Varstrom via Whatsapp and got a replacement after just a few days.Sadly the new controller came without a new gasket which broke during disassembly.Contacted them about this via Whatsapp again and it was taken care of.Both motors are running.Sometimes there is a bit of delay but just message them again and there will be someone to help you.
Ordered a battery on the 23rd of March. Shipping was advertised to be 4-8 days. It is now the 4th of April and it still seems like the package hasn’t been sent. Tried reaching out twice to their support by mail and they have not answered or given a reason as to why it hasn’t been shipped yet. I would order elsewhere if you want something reliable. Seems like I have been scammed. #VS5637
My ebike conversion kit arrive quite promptly and communication was great up until I received my kit. From then on there was no communication. Even though the emails I received stated that customer support was available and they would be on hand to assist with any problems I found that they did not respond at all. WhatsApp messages and email got no response, not even an automated bot reply. The Web chat is a simple bot chat with the usual stock answers and is no help at all.I plan to do another ebike conversion but I will definitely avoid Varstrom for buying the kit.The reply here offering help is welcome but Varstrom already has my order number and support request as I sent an email to the contact email listed on their website.Order number #VS5544
I ordered a hub motor kit and after a couple of days they emailed me saying that the motor is out of stock and wondered if i wanted to wait. I told them no and to cancel my order. Got a confirmation that they would. I waited 2 weeks without anything happening. Emailed them and asked them again to cancel, no reply. Contacted them on their site, no reply. Another 2 weeks later i got a mail that they had sent me the motor. Mailed them back saying that i don't want it anymore since i had already bought another one, no reply. Don't buy anything from them.
Revision of original comments below: Varstrom contacted me via WhatsApp in response to the original post below and apologized for the slow reply. They identified the problem and shipped a set of spacers at no charge. Original: After purchasing a Bafang conversion kit from Varstrom and had a question. I tried every contact method available: chat on their website, WhatsApp, Facebook and the email address listed on their website (it bounced). Zero response after several days.
Made an order for a bafang er bike conversion kit for my bella bike, they shipped the battery from France and i got i fairly quick but when i only received a Battery i though it was a scam, i contacted bafang and they shipped the rest of the ebike kitt from China. In under 2 weeks i got everything and for about 40% of the Danish prices. I would gladly recommend. If you are buying to a 3 wheeler, get an extension cable for the speed sensor.
I purchased three Varstrom kits. Two have had faults.On only my second outing with one kit, the throttle developed a serious fault. It initially stuck ON (dangerous), then later stopped working altogether and the display showed a throttle fault / error code (Error 4).For safety I immediately disconnected the throttle and stopped using it. I provided Varstrom with a clear description and video evidence of the fault and requested a warranty remedy (replacement throttle / wiring as required).At the time of writing I have not received a substantive response or a clear plan to resolve it. A sticking throttle is a safety issue.Order Number: VS4975Order Date: 25 January 2026
Experience was great, delivery was swift and effective, everything was packaged as expected with both cardboard and polystyrene blocks, neatly done.Customer service was also outstanding, offering free of charge an accessory (gear sensor) I unfortunately forgot when I ordered.The product itself (Tongsheng TSDZ16) is wonderful and works as expected.All in all would recommend!
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