I used Varstrom twice now, 3 years ago and a week agoThe best way is to chat with them via their web chat. keeping in mind they are on HK time not UK time.I ordered the BSS02b 750w with a 20Ah battery and it arrived 3 days after order ( 27th in the morning , 30th in the afternoon ) on my first order they replace a burned out battery connector and were always very help full
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