I bought two Bafang mid drive kits, with battery, from the Varstrom Europe dealer on AliExpress, in August 2024. One BBS01-350W and a BBS02-750W. Including batteries it cost me 1200 euros.3 months after not so very intensive use, the BBS01 started showing Error 30 on the screen, intermittently. The support person of Varstrom Europe, which did not have any products in his store anymore, told me to check all connections and see if any cable was broke. So I did this several times. At some point, the screen would not turn on and my motor became useless. He still was telling me I needed to check all cables.Finally I replaced the screen and the cable that connects to the screen. Still the screen was black. Then he told me he can SELL me a controller, which was probably broke. I told him the motor was purchased brand new, and he should provide warranty. But he told me, if I buy a new controller, he would provide warranty. Not for the whole kit I purchased previously.I have no way to get any support or warranty for a product I payed a lot of money for. Above all, after 3 months of use, it is broke and it can be thrown away.The practice of Varstrom Europe, is unacceptable.I would recommend nobody to purchase anything from this store. There are reliable other sellers, that can provide ADEQUATE support and live up to the warranty of BAFANG.
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