Fast shipping times and great shipping companies are used.
I ordered 2 motors one had a squished battery cable.
I contacted Varstrom via Whatsapp and got a replacement after just a few days.
Sadly the new controller came without a new gasket which broke during disassembly.
Contacted them about this via Whatsapp again and it was taken care of.
Both motors are running.
Sometimes there is a bit of delay but just message them again and there will be someone to help you.
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