I am extremely disappointed with the service I received, which is by far the worst I have ever experienced. You failed to provide clear guidance on the document requirements for registering my account, resulting in me having to resubmit my documents approximately six times. Each submission was rejected without proper explanation. Only after numerous attempts was I informed that scanned documents were not acceptable and that the files needed to be in JPEG format. Even after submitting JPEG images, the documents were rejected again because I had not been told that the photos needed to include a background to prove they were original pictures. Additionally, you failed to advise upfront that all documents had to be certified, forcing me to visit the police station twice to obtain new certified copies. This lack of communication, clarity, and customer support caused unnecessary inconvenience and frustration.
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Welcome to Vault Markets, our team is made up of experienced and passionate International traders from within the Forex industry. Strategically combining their expertise to focus on developing and empowering African Forex markets to compete at a global scale.
VaultMarkets is a product of 1st Fintech Capital (Pty) Ltd, South Africa, with company number 2020/936466/07, an authorised financial services provider, licensed and regulated by the Financial Sector Conduct Authority (FSCA) in South Africa, with FSP No. 51478.See more
