They do not reply to emails. I bought a spare wheel via Ebay but found I needed to get a space saver so rang them but after being passed from person to person was told that they didn't have one.I asked if I brought it back direct to them I could get a refund which they said I would less the delivery charge. On getting there they then said there would be a restocking charge. Although we had a receipt and photo of the wheel with their employee was told to contact Ebay for the money. Ebay asked that we ask the firm to send an email to confirm they had the wheel. Sent email to Vaux Spares but no email sent. Sent another to them asking why they didn't send email. No reply so rang them and after being kept on hold for a while was told it had been sorted. On finding nothing had been sorted phoned them again and was cut off when I said my name.The result is not only do they have my money but also the wheel.
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