Vauxhall. Hang your heads in shame. You have a Trustpilot rating of 1.3. Maybe just think why for a moment. I suspect that it's only that high because you can't award 0. On Thursday 5th February, we received a letter dated 30th January referring to 'URGENT SAFETY RECALL - TAKATA AIRBAG. I immediately registered the vehicle details via the website given, and was then given a list local(ish) garages to book the work in with. Vertu haven't helped the situation by giving incorrect recorded information referring you back to Vauxhall. Vertu, how difficult is it for you to correct inaccurate information? I really can't imagine that it would be that difficult if you cared just a little bit more than you appear to. Anyway, my wife's Zafira appears to be without a working air bag(s). For such a signifant item of SAFETY equipment, you might think that the appropriate thing to do would be to collect the vehicle. Vauxhall's response? No. Ok, how about a mobile repair (apparently it only takes 30 minutes)? Vauxhall's response? No. If anyone in any position within Vauxhall reads this, read that outloud. Then imagine a relative or friend of yours is driving a defective vehicle that you manufactured to a garage to get it fixed. Imagine something horrible happens where a functional airbag could have avoided serious injury. Or worse. Might you want to reconsider your stance? How many lawsuits would warrant paying what it costs to have vehicles collected/make provision for a moble fix. The Vauxhall website seemed to allude to a mobile fix being available, but maybe this isn't available in the South West of England? When I asked about both collection or mobile, Vauxhall simply referred me to The Motor Ombudsman. Classy response.Florian Huettl, Eurig Druce or Christopher Woolsey, maybe one of you will have the gumption to ring me help me understand how you appear to be so relaxed about potentially having blood on your hands. If I don't hear back from one you by 5pm Tuesday 10th February, I will not hesitate to refer the matter to The Motor Ombudsman. Trading Standards will also investigate. Everyone knows the reasons behind this (we've all seen Fight Club). How you are able to seemingly so easily gamble with peoples lives is very difficult to comprehend. You should understand your duty of care, and you understand that you might have to stand up in a courtroom and explain why you did what you did, or why you didn't do what you should have done. If you don't grasp these realities, shame on you. Again, read that outloud and try to convince yourself that you could justify it. You have two working days. Take the opportunity to right a wrong. I sincerely hope that you don't end up with blood on your hands, or grieving families. Imagine it was one of yours. Do better. Be better
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