Review Time
I own a Corsa and it’s had some electronics “issues” I went to a trusted local garage who charged me £49 for diagnostics it transpired that my computer needs scheduled updates, but my garage can’t afford the £30,000 or so, tech needed to install it.
I had to go to a main dealer who quoted a minimum of £174 depending upon the number of updates.
All the other technology in my life has free updates to enable me to use my devices. I’m sorry but this is an obscene practice to make money NOTHING more.
Received recall for Car which was sold months ago
Went on to recall app to advise them Didn't work
Went on to Recall website to advise them
Didn't Work
Went on to phone number listened to long pre recorded message chose my option
Guess what
Didn't work !!!!!!!!!
Phoned customer service
On a Saturday guess what - they don't work on a Saturday.
Received recall for Car which was sold months agoWent on to recall app to advise them Didn't workWent on to Recall website to advise themDidn't Work Went on to phone number listened to long pre recorded message chose my optionGuess whatDidn't work !!!!!!!!!Phoned customer service On a Saturday guess what - they don't work on a Saturday.
Vauxhall. Hang your heads in shame. You have a Trustpilot rating of 1.3. Maybe just think why for a moment. I suspect that it's only that high because you can't award 0. On Thursday 5th February, we received a letter dated 30th January referring to 'URGENT SAFETY RECALL - TAKATA AIRBAG. I immediately registered the vehicle details via the website given, and was then given a list local(ish) garages to book the work in with. Vertu haven't helped the situation by giving incorrect recorded information referring you back to Vauxhall. Vertu, how difficult is it for you to correct inaccurate information? I really can't imagine that it would be that difficult if you cared just a little bit more than you appear to. Anyway, my wife's Zafira appears to be without a working air bag(s). For such a signifant item of SAFETY equipment, you might think that the appropriate thing to do would be to collect the vehicle. Vauxhall's response? No. Ok, how about a mobile repair (apparently it only takes 30 minutes)? Vauxhall's response? No. If anyone in any position within Vauxhall reads this, read that outloud. Then imagine a relative or friend of yours is driving a defective vehicle that you manufactured to a garage to get it fixed. Imagine something horrible happens where a functional airbag could have avoided serious injury. Or worse. Might you want to reconsider your stance? How many lawsuits would warrant paying what it costs to have vehicles collected/make provision for a moble fix. The Vauxhall website seemed to allude to a mobile fix being available, but maybe this isn't available in the South West of England? When I asked about both collection or mobile, Vauxhall simply referred me to The Motor Ombudsman. Classy response.Florian Huettl, Eurig Druce or Christopher Woolsey, maybe one of you will have the gumption to ring me help me understand how you appear to be so relaxed about potentially having blood on your hands. If I don't hear back from one you by 5pm Tuesday 10th February, I will not hesitate to refer the matter to The Motor Ombudsman. Trading Standards will also investigate. Everyone knows the reasons behind this (we've all seen Fight Club). How you are able to seemingly so easily gamble with peoples lives is very difficult to comprehend. You should understand your duty of care, and you understand that you might have to stand up in a courtroom and explain why you did what you did, or why you didn't do what you should have done. If you don't grasp these realities, shame on you. Again, read that outloud and try to convince yourself that you could justify it. You have two working days. Take the opportunity to right a wrong. I sincerely hope that you don't end up with blood on your hands, or grieving families. Imagine it was one of yours. Do better. Be better
Vauxhall dealership Carlisle I'm extremely disappointed with the service that l have received in Carlisle Vertu Carlisle dealership yesterday. I have waited 3 weeks to get your 1st available appointment and l was under the impression that the car would at least be looked at and the problems identified.When l returned for the car (8hrs later) having had to get lifts back and to your garage today l was told the engineer would need the car for a couple of days to look at the door problem. I was also informed that the car would be needed for a full week to look at the other issue of the battery giving very poor mileage.I would have thought that both of the issues with the car would have been obvious that they would not be rectified in 1 day and that l should have that explained to me upon booking the vehicle in.When the receptionist informed me of the timescale for the possible repairs l told her that l used the car for work on a daily basis but l was on holiday from 23rd Feb for the week and you could have the vehicle for the whole week to work on my car. She responded that you were to busy that week but possibly another week in March.I obviously told the receptionist that l could not be without the car for a whole week in March. I ask her was there another Vauxhall dealership close by? She replied you would have to look at Google.I was obviously dissatisfied on collection but offered no appropriate conclusion apart from Google.I'm really disappointed that I have waisted a whole day including waisting another person's time giving me lifts to your dealership today. Obviously nothing was done with the car today l doubt very much that the engineer even opened the bonnet let alone the door.Despite my complaint l have still not been contacted to apologise or to offer any help or support.Joe Farrington
Absolutely shocking customer service.I have been repeatedly chasing Vauxhall Eden for a document required to progress a warranty claim involving a significant sum of money. Despite numerous emails and phone calls, I have received no meaningful response.During one call, the Aftersales Manager openly admitted that he had not bothered to read my emails, which is completely unacceptable. Since then, I have been ignored for over two weeks, despite continued attempts to make contact.It is clear that once the car has been purchased, customer care is no longer a priority. This level of service is deeply disappointing and unprofessional.Avoid at all costs.
I am very disappointed with my experience dealing with Vauxhall regarding a warranty fault on my Vauxhall Corsa (73 plate), which I purchased used from Arnold Clark in December 2024.On 3 December 2025, the vehicle suffered a serious fault and became undriveable. An authorised Vauxhall service centre diagnosed the issue as a failed Electronic Control Unit (ECU) — a fault they advised is not uncommon. The car has been off the road ever since and required recovery at my own cost.While the repair is technically covered under warranty, the handling of the situation by Vauxhall has been extremely poor: • Long delays due to parts backorder • The replacement part was sent to the wrong service centre, causing further delay • I was not informed of this error by Vauxhall Customer Care — I only found out because the service centre investigated themselves • Vauxhall repeatedly deflected responsibility between departments (Goodwill, Parts, Customer Care) • Requests for escalation were refused, with Vauxhall stating they would not engage further • No courtesy car or meaningful mobility support was providedI rely on my car to get to and from work at a hospital, including over the Christmas and New Year period when public transport was limited. I’ve had to depend on family members for transport due to Vauxhall’s delays and lack of ownership of the issue.I want to be clear that the service centre (Lindsey’s Vauxhall) have been excellent and helpful throughout — my complaint is entirely with Vauxhall Customer Relations and their handling of warranty repairs, communication, and accountability.Overall, this experience has left me with no confidence in Vauxhall’s customer service or aftersales support. A vehicle under warranty should not be off the road for weeks with no accountability, poor communication, and no support for the customer.I would not recommend Vauxhall based on this experience.
Rubbish Customer service and how poor the car was from the moment I got finance on a Vauxhall car from Toomey motor group Basildon. The first 12 months was hell with a number of things not right and they granted me with a free first years service. (Purchased a used car) The following year the wet belt has gone at 41000 miles, and then the ECU needing replacing at 45000 miles on the clock along with harness fixing and other parts. This is a huge manufacturing issue with Grandland X cars and no doubt other Vauxhalls. They do not take responsibility on the poorly built cars! Customer service has been poor too they have had my car for 3 and half months not able to offer a courtesy car and seem in any rush to fix it. In the space of 3 days of having my car returned “fixed” there is now something else wrong that wasn’t an issue before. Vauxhall response basically in a nut shell “no codes appear test drove it and fine no issues.” I’m sorry messages do not just appear and nothing is wrong! you are fobbing me off. AVOID VAUXHALL TOOMEY MOTOR GROUP
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