vauxhall.co.uk

Vauxhall dealership Carlisle

Vauxhall dealership Carlisle I'm extremely disappointed with the service that l have received in Carlisle Vertu Carlisle dealership yesterday. I have waited 3 weeks to get your 1st available appointment and l was under the impression that the car would at least be looked at and the problems identified.When l returned for the car (8hrs later) having had to get lifts back and to your garage today l was told the engineer would need the car for a couple of days to look at the door problem. I was also informed that the car would be needed for a full week to look at the other issue of the battery giving very poor mileage.I would have thought that both of the issues with the car would have been obvious that they would not be rectified in 1 day and that l should have that explained to me upon booking the vehicle in.When the receptionist informed me of the timescale for the possible repairs l told her that l used the car for work on a daily basis but l was on holiday from 23rd Feb for the week and you could have the vehicle for the whole week to work on my car. She responded that you were to busy that week but possibly another week in March.I obviously told the receptionist that l could not be without the car for a whole week in March. I ask her was there another Vauxhall dealership close by? She replied you would have to look at Google.I was obviously dissatisfied on collection but offered no appropriate conclusion apart from Google.I'm really disappointed that I have waisted a whole day including waisting another person's time giving me lifts to your dealership today. Obviously nothing was done with the car today l doubt very much that the engineer even opened the bonnet let alone the door.Despite my complaint l have still not been contacted to apologise or to offer any help or support.Joe Farrington

Date of experience: Feb 04, 2026