I was involved in a non fault accident, nothing major just a small dent to the tailgate...called Vavista to advise who immediately refered me to AX Claims Management. 48 hours later AX informed me my car was a write off even though nobody had even inspected the car. I was not happy with that and contacted Vavista , spoke to an adviser in customer services who clearly seemed bored in having to accept the call and basically said there was nothing they could do to overturn AX's decision (why? they are the insurance company!!) Out of desperation I called the third party's insurance company to see if there was anything they could do (again, why should I have had to do it - this is what I pay my insurance premiums for!)
Long story short, I didn't deal with AX or Vavista but I did call the other party's insurance company and within a few days the car went to the garage to be assessed and has now been fixed.
You only know how good the company is until you need to claim, and this company is truly appaling. Awful from start to finish - claims management refusing to actually view the car but pestering me to get the hire car off them ( this is where these management companies make their money), poor customer service with insurance company and I end up having to do their job as they couldn't be bothered, oh, and to top it off, I received a email from Vavista regarding the renewel to advise that they are unable to provide a competitive quote for me on this occasion and to basically go elsewhere. They clearly weren't happy that I didn't accept what they stating.
I would never go with this shoddy company ever again, even if it was £100 cheaper and I have also told other people how bad they are.
Sure they'll just cut & paste the standard reply that they always use - they have nothing to say!
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