Review Time
I was involved in a non fault accident, nothing major just a small dent to the tailgate...called Vavista to advise who immediately refered me to AX Claims Management. 48 hours later AX informed me my car was a write off even though nobody had even inspected the car. I was not happy with that and contacted Vavista , spoke to an adviser in customer services who clearly seemed bored in having to accept the call and basically said there was nothing they could do to overturn AX's decision (why? they are the insurance company!!) Out of desperation I called the third party's insurance company to see if there was anything they could do (again, why should I have had to do it - this is what I pay my insurance premiums for!)
Long story short, I didn't deal with AX or Vavista but I did call the other party's insurance company and within a few days the car went to the garage to be assessed and has now been fixed.
You only know how good the company is until you need to claim, and this company is truly appaling. Awful from start to finish - claims management refusing to actually view the car but pestering me to get the hire car off them ( this is where these management companies make their money), poor customer service with insurance company and I end up having to do their job as they couldn't be bothered, oh, and to top it off, I received a email from Vavista regarding the renewel to advise that they are unable to provide a competitive quote for me on this occasion and to basically go elsewhere. They clearly weren't happy that I didn't accept what they stating.
I would never go with this shoddy company ever again, even if it was £100 cheaper and I have also told other people how bad they are.
Sure they'll just cut & paste the standard reply that they always use - they have nothing to say!
Easy to use and set everything up hopfully a trouble free year interesting to see if price goes down abit next year unlike last company i was with raised price by over £300 on renewal
This is the worst insurance company. They lie and cancellation fee is not broken down. I’ve never defaulted any payment. My car was faulty within 5 weeks of purchase which the dealer took back. I called Vavista to cancel the policy. Only to be told my cancellation fee is £194. Regular payment was taken(direct debit) on the 2nd and I called to cancel on the 5th. How vavister arrived at £194 for cancellation is still unclear. This company rip off people. I stayed without my car for almost a month before I decided to cancel.I spoke with different customer service and they don’t even understand or know what they are doing. They just read to customer without understanding. No direct answer to questions. Vavista will give you debt that’s not yours. Run from Vavista for your car insurance
Outstanding customer service during the entire engagement. I appreciated the politeness shown during all the calls and discussions with the team. I received help on every detail, leading to a fantastic conclusion of the process. I highly recommend this service for its excellent customer interaction.
The customer support was outstanding throughout the entire process. I appreciated the courtesy shown during the calls and discussions with the team. I received help on every aspect, leading to a fantastic resolution. I highly recommend this company for their customer interaction.
Purchasing car insurance was quick and straightforward. Reviewing documents was easy, and all paperwork was sent via email and available on the portal. Everything was clear and easy to understand. The pricing was quite reasonable.
This is the worst insurance provider imaginable. They obscure important details and charge you excessively. I've been hit with numerous fees they label as arrangement fees. It's frustrating for those of us trying to make ends meet while big companies take advantage.
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Looking after your health is one of the most important things you can do. At Vavista, we believe in the health and wellbeing of our policyholders. That’s why our innovative approach to car and life insurance helps you to protect against risk while also improving your health. As a Vavista policy holder, we reward you with a little extra, providing exclusive access to a wellbeing resource that helps you to stay fit and live a healthy life.
Vavista offers car insurance with a number of policy options to suit a variety of clients and budgets. Comprehensive insurance offers the most extensive cover, ensuring you are protected against all possibilities. There are also a number of value added services such as extended warranty, or specialist insurance, which focuses on vintage and other specialised vehicles.See more
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