I'm a host with vrbo, also a superhost with airbnb. I consistently get 5 star reviews, seldom 4 stars ... with all the booking agencys we employ as well as other review sites. I'm focused on customer service & being honest & my guests having the best experience possible. However, vrbo have gone too far. After taking tax off guests (SSL) after I told them we should not be taxed, they have kept it. Now they will charge me 10% last min promotion fee UNLESS I opt out. It's not legal & not fair. I am unable to email them (I rang customer service "Ishita" who later hung up on me. Yes, I was cranky with vrbo, but not abusive, which their recording will prove) no email address to tell them what I think so I'll have to do some reviews instead. If they treat their (5 star) hosts like this, no wonder the guests feel cheesed off too. Ada Milley (b/c I always believe in putting my name to my beliefs, not hiding behind anonymity.
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