Review Time
We highly advise booking directly with us or using other platforms like Airbnb, Booking.com, or Google Vacation Rentals. Unfortunately, we've encountered ongoing issues with the service for the past eight months. We run a cabin rental business with individual standalone cabins, yet despite our repeated explanations, the platform has consistently failed to comprehend and categorize our property correctly. This has led to incorrect restrictions on our listings for extended periods, hindering guests from making reservations. Such issues have occurred multiple times without any notice. Notably, we are successfully listed on other platforms and have faced no problems there. Most recently, after yet another restriction lasting nearly two months, we were informed that our property is classified as a Motel/Hotel, necessitating changes to reflect this status. This is precisely what we have been communicating to the service from the start — for the last eight months. Given the ongoing disruptions and unreliability, we cannot endorse booking through this platform at this time.
Book Direct or Through Any Platform Other Than VRBOWe strongly recommend booking directly with us or through Airbnb, Booking.com, or Google Vacation Rentals.Unfortunately, we have been dealing with ongoing issues with VRBO for the past eight months. We operate a cabin rental business with individual standalone cabins, and despite repeated explanations, VRBO has consistently struggled to understand and properly categorize our property.As a result, our listings have been incorrectly restricted for months at a time, preventing guests from booking. This has happened repeatedly and without warning.Important note: We are successfully listed on Airbnb, Booking.com, and Google Vacation Rentals and have never had a single issue on those platforms.Most recently, after being restricted again for nearly two months, VRBO informed us that because our property is zoned as a Motel/Hotel, changes are required to reflect this status.This is exactly what we have been telling VRBO from the very beginning — for the last eight months.Due to the continued disruptions and unreliability, we cannot recommend booking through VRBO at this time.
I had two bad experiences with VRBO within the last 4 months. I booked a VRBO for our trip to London in November 2025. I found a property that I liked better so I cancelled the first property within the cancellation guidelines / timing and booked a different property. I had to chase the refund multiple times via VRBO. They kept advising to contact the host, which I did. The host said they never got the deposit and therefore couldn't refund it. VRBO customer care was no help and said I need to work it out with the host. My frustration is that they do not hold their hosts accountable for refunds. So what's the point of booking with VRBO if they cannot (or will not) help? Eventually VRBO just said to dispute the charge with my credit card company as they were not able to help. Then there was the second property... We were on the train from Amsterdam about to arrive in London and we still hadn't got our check in instructions after multiple requests from both the host and the VRBO customer care. The host was giving me the run around and so I was working with VRBO customer care again and they said the host will send the check in instructions. This went on for hours on the train. After check in time came and went, the host finally admitted the they property we booked had been sold and they were going to put us up in another property (similar location was their words). The similar location was in North London and we wanted to stay in South London so that did not work at all. They cancelled our reservation, but now we didn't have a place to stay. Surely, the host and VRBO should have known the property was sold ahead of our check in time. Our refund came eventually but it was minus a $100 fee. Again, VRBO took no responsibility and said cannot control their hosts. We ended up staying at a hotel the first night we were there and then booked an AirBnB with no issues. The additional last minute cost us +$500 more than we were going to spend on the VRBO booking.VRBO does not protect their customers and lets the hosts do whatever they want with no accountability.
Dreadful customer service. Two bookings for apartments in Thailand that were both scams and unable to access.Passed around from one call centre department to another for hours with no resolution for a refund on the 2nd one before then being cut off after 2.5 hours.
Appalling customer service. Do not use. We booked an 8 night stay in Portugal and there were cockroaches in the villa, drainage issues, the villa looked so outdated and dirty compared to the photos. Customer service don’t care about the issues. Never use this cmpany!
I used VRBO to book a weekend in a London apartment hotel, I have used them before so I expected the booking to be reasonably straightforward. I would add that 2 of my previous bookings through them were for the same apartment hotel. At the point of booking, the price quoted was £380, after pressing enter, the resulting invoice had changed the price to £430, an increase of £50.I complained to VRBO who said, “Oh, that booking was though Expedia and that I would need to talk to them about it”. This was a total surprise and revelation as I had used the VRBO website and there was no mention at any point that the booking I was taking out was with Expedia! Moreover, when I looked at the invoice the bill was in US dollars even though I live in the UK, I had booked in the UK and the apartment hotel is in the UK. After numerous and longwinded chats with VRBO, I ended up talking to Expedia who said that their hotel prices are very dynamic and that exchange rates also change constantly and that this accounted for the price difference. Needless to say, I wasn’t happy with this! At the time of booking I paid an extra £6 for full refund if I cancelled within a certain period. The very next morning I therefore decided to cancel the booking and when I received the refund I found it was nearly £30 short. I tried to get the money back from VRBO but they said I needed to talk to Expedia, Expedia said I needed to chase it through VRBO. What a disgrace and a total con! The whole experience was a disaster and I will NEVER EVER use either VRBO, EXPEDIA or any other company owned or partnered with them again as they cannot be trusted!
I'm a host with vrbo, also a superhost with airbnb. I consistently get 5 star reviews, seldom 4 stars ... with all the booking agencys we employ as well as other review sites. I'm focused on customer service & being honest & my guests having the best experience possible. However, vrbo have gone too far. After taking tax off guests (SSL) after I told them we should not be taxed, they have kept it. Now they will charge me 10% last min promotion fee UNLESS I opt out. It's not legal & not fair. I am unable to email them (I rang customer service "Ishita" who later hung up on me. Yes, I was cranky with vrbo, but not abusive, which their recording will prove) no email address to tell them what I think so I'll have to do some reviews instead. If they treat their (5 star) hosts like this, no wonder the guests feel cheesed off too. Ada Milley (b/c I always believe in putting my name to my beliefs, not hiding behind anonymity.
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