I received my device at the end of November. After charging it overnight, I noticed the charging light wasn't on and it wouldn't charge. I contacted the support team on December 1st, and they quickly asked for a video, which I sent the next day. They promised a response within 24-72 hours, but ten days later, I still hadn't heard back. On December 11th, I followed up, and their reply asked me to try different outlets and the charging stand. I sent another video on December 12th showing that it still didn't work. After nine more days of silence, I emailed again on December 21st, expressing my frustration about the lack of communication. They apologized for the delay but still didn't resolve the issue, even with Christmas in between.
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A skincare company based on science, offering products to improve and restructure the skin from within.
