PART 1 - I received my device at the end of November and charged it overnight, but noticed that the charging light wasn’t on and the device wouldn’t charge. I contacted the support team on December 1st and they quickly replied, asking for a video, which I provided on December 2nd. They mentioned they would respond within 24-72 hours. Now it’s December 11, 2025, and it's been a full 10 days since I sent the video showing the charging issue. On December 11, I sent them an email noting that I hadn’t heard back in 11 days. Their reply on December 11 included: 1. Please try using a different wall outlet or USB port to charge the device. 2. Since you have the charging stand, have you tried that instead of plugging it in directly? I replied on December 12 with a video demonstrating that the device still wouldn’t charge, even with a different outlet or USB port. After another 9 days without a response, I emailed again on December 21, following up on my charging issue. I reached out on December 2 and had to wait over a week for a response on December 11, during which they apologized for the delay. They requested another video on December 11, and I sent that on December 12. While I understand the need to rule out 'user error', it’s now been another 9 days without any communication, prompting me to email once more. I acknowledge that Christmas was in between, but I still hadn’t received any updates, so I emailed again on December 29, 2025.
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A skincare company based on science, offering products to improve and restructure the skin from within.
