I had the most embarrassing and humiliating experience with this online fraud named Vedantu. I am based in Canada and was looking for a Math teacher, online. Somehow, I left my details on this website as well. What followed was relentless sales calls. Once I purchased their package, and paid in full, their teacher never showed up in any of the class. No one just cared or coordinated at any stage. I wrote several messages and called several times. Now they have even stopped responding to messages. Highly unprofessional, incompetent and untrained customer care team.Byju’s is bankrupt not because of their platform, but because of incompetent staff. Vedantu has even worse team and is right on track to be next Byju’s.---------------------------------------------------------Subject: Teacher not showing up thrice.Dear concernedMy login phone number is +1 437221****Before paying the fees, my only concern was that teachers in India just dont wake up for early morning sessions. Your reps assured that you have dedicated teachers who take early morning sessions only. Teacher named Hayat Fatima took the demo session. And we paid full fees. Day 1, Monday, teacher didn't show up. She was sick. Class was rescheduled for Wednesday Day 2, Wednesday, I dropped a message that I am running late. Teacher replied to that message after 5 hours. Clearly she wasn't there to join the session. Day 3, Friday, teacher didn't show up yet again. I called the teacher. I called everyone in that so called coordination group. No one picked the calls. Teacher replied back after 5 hours. Clearly she was deep asleep yet again. I paid for math's. I didn't pay to face all this. When no one coordinated with teacher and no one showed up for 3 sessions, I want to cancel this entire ordeal. Please refund the full fees amount. I am sure that you will not refund, so I will wait for 24 hours and then proceed with chargeback with my bank. In that case, I will certainly share my experience on all possible online review websites as well. Hope you will understand the situation. And refund the fees.
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Vedantu is an interactive online tutoring platform where teachers provide school tuitions to students over the internet, using a real-time virtual learning environment named WAVE, a technology built in-house.
Our Vedantu Early Learning program is exceptionally personalized, designed to teach children how to read, code, and speak fluent English. Catering to kids from grades LKG to 8, our curriculum is crafted by leading experts from around the globe, ensuring an enriching and effective learning experience.See more
