One of the worst customer experiences I’ve ever had, with both Vedix and their courier partner Atlantic. I placed an order on June 21st with a clear promise of delivery within 5 working days. It's now July 4th and the parcel is still missing.Vedix claims the parcel was dispatched and shared a tracking link, but nothing has moved. The tracking updates have gone from “Consignee Not Available” (a complete lie, no one contacted me) to now “Wrong Number.” Absolutely ridiculous. My contact number is correct, and I’ve been waiting without any communication from the courier.Their WhatsApp customer service is a joke, just copy-paste apologies and no real resolution. I reached out multiple times and even made an international call from the UAE to India, only to be told to "send an email" instead of actually helping me. No ownership, no urgency, no care.It feels like no one is accountable, and there’s zero coordination between Vedix and their delivery partner. If you value your time, money, or peace of mind, stay away from Vedix.
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