I placed an order during the Black Friday sale and have still not received it after more than two months. Vedix customer support was extremely slow to respond. When they finally replied, they claimed there was a shipment error and promised to send a replacement order. Weeks later, I have received nothing. I have since attempted to contact their support multiple times, but they have completely stopped responding to my emails. As a result, I have lost $138.00. This is one of the worst customer service experiences I have ever had, and I strongly caution others before purchasing from this company.
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