A disastrous failure in service, communication, and professionalism. My vehicle was with them for over 10 weeks for a minor repair, during which it suffered new damage, was used improperly by their staff, and was returned still not fixed. The lack of transparency and dishonest communication was shocking. 1. Major Delays & Communication Issues: The initial timeline promised completion by October 10th, which was pushed back multiple times. I had to reach out every time to get updates, as they never contacted me proactively. 2. Clear Damage and Deceit: I was told my car had a 'defect' when it was picked up, which was a lie. I found my original window cracked while they attempted a door replacement. They blamed delays on a 'backlog' from Europe. 3. Unauthorized Use and Legal Issues: I noticed significant fuel loss while the car was supposed to be stationary. I received a speeding ticket for an unauthorized drive while the car was in their care. This breach of trust is unacceptable. 4. Ongoing Damage and Unresolved Problems: Upon return, I noticed a scratch on the new window, indicating poor handling. The hybrid system was non-functional when returned, and after claiming to fix it, the same issue persisted. This experience included broken deadlines, dishonest communication, new vehicle damage, unauthorized use resulting in legal issues, and an incomplete repair. I strongly recommend looking elsewhere.
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A modern vehicle repair business specialising in electric vehicles with locations in and around London.
