Review Time
Was a great experience to deal with veetec. Especially Tecle who was on the phone to me when I needed a courtesy car. She managed to get a car for me when others said there wasn't any cars left. She is a star and should be promoted to a role where she can govern.
Thank you Tecle and veetec. God bless
I sincerely appreciate the time taken for the repair of my car. The level of customer service is outstanding, with regular updates throughout the process. A special thanks to the representative who was incredibly helpful and supportive.
A Complete Breakdown in Service, Communication, and Professionalism Vehicle Pickup Date: September 24th Date of Final Return (Unresolved): December 5th (over 10 weeks later) This has been the most frustrating and unprofessional service experience I've ever encountered. My vehicle was in their possession for over 10 weeks for a minor repair, during which it suffered new damage, was driven irresponsibly by their staff, and was returned to me still not fixed. The lack of transparency and dishonest communication were astonishing. 1. Significant Delays & Communication Issues: The portal initially promised completion by October 10th (9-10 days). This date was then changed to October 31st, and again to November 28th. My vehicle was in their shop for more than two months longer than originally stated. I had to proactively reach out every time to get updates after deadlines passed, and their claims of attempting to contact me were clearly false. 2. Clear Damage and Deception: My vehicle was picked up with a perfectly intact window, only to be told there was a "defect," which was a lie to cover their mistake. When I visited the location, I found my original window cracked and leaning against a wall—damage they caused while removing it for a door replacement. They then attributed further delays to a "backlog" from Europe. 3. Unauthorized Use and Legal Issues: I noticed significant fuel consumption while my vehicle was supposed to be stationary in their care, and they could not explain this. On November 27th, I received a notification that my vehicle had traveled 5 miles. After the unresolved return on December 2nd, I discovered a speeding ticket issued during this unauthorized 'test drive.' This breach of trust is unacceptable and required me to report them to the authorities. 4. Additional Damage and Ongoing Problems: Upon the car's return on December 2nd (after over two months), I spotted a scratch on the new replacement window, indicating a lack of care during installation. The day after receiving the vehicle back, the hybrid system malfunctioned, and the warning light was on. They took it back, claimed to fix it, but returned it on December 5th with the same issue unresolved. This experience highlights every possible failure: missed deadlines, dishonest communication, new damage to the vehicle, unauthorized use leading to a speeding ticket, and ultimately, returning the vehicle with the original repair incomplete and a new mechanical fault. I strongly recommend anyone considering this service to seek alternatives. The stress and time lost far outweigh any potential convenience.
A disastrous failure in service, communication, and professionalism. My vehicle was with them for over 10 weeks for a minor repair, during which it suffered new damage, was used improperly by their staff, and was returned still not fixed. The lack of transparency and dishonest communication was shocking. 1. Major Delays & Communication Issues: The initial timeline promised completion by October 10th, which was pushed back multiple times. I had to reach out every time to get updates, as they never contacted me proactively. 2. Clear Damage and Deceit: I was told my car had a 'defect' when it was picked up, which was a lie. I found my original window cracked while they attempted a door replacement. They blamed delays on a 'backlog' from Europe. 3. Unauthorized Use and Legal Issues: I noticed significant fuel loss while the car was supposed to be stationary. I received a speeding ticket for an unauthorized drive while the car was in their care. This breach of trust is unacceptable. 4. Ongoing Damage and Unresolved Problems: Upon return, I noticed a scratch on the new window, indicating poor handling. The hybrid system was non-functional when returned, and after claiming to fix it, the same issue persisted. This experience included broken deadlines, dishonest communication, new vehicle damage, unauthorized use resulting in legal issues, and an incomplete repair. I strongly recommend looking elsewhere.
They kept me informed from start to finish. Although the repair was delayed due to other customers returning damaged courtesy cars, the team remained professional throughout. This was my second experience with them in 14 months due to accidents caused by distracted drivers.
I am very pleased with the quality and service provided. The representative reached out initially to introduce herself and offer assistance. She consistently called to update me on progress and was always friendly and knowledgeable. The handover process was smooth and quick, and the quality of work was excellent, looking as good as new with a five-year guarantee explained.
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A modern vehicle repair business specialising in electric vehicles with locations in and around London.
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