I booked a taxi to reach the train station, but after a 5-minute delay, I called for an update and was informed that no taxis were available for another 40 minutes. I was frustrated that no one had reached out to inform me about the issue. Eventually, the taxi arrived 40 minutes later than scheduled, prompting me to cancel and get a neighbor to drive me instead. I missed my train and had to pay an additional £40 for the next one. To make matters worse, I received a call from the driver about 30 minutes after my booking, complaining that he was outside my house. I will not use this service again; it's not suitable for business!
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