Booking 71859649A. This went badly wrong. We had a train to catch 4.11.2025 at 17.30 from the Birmingham New Street station. Therefore we booked 3.11.2025 , for a Veezu pick up at 16.45 on 4.11.2025. On 4.11.2025 the app showed us the number of minutes that the driver was from us and that the driver was 1 minute away up until 17.13. This meant that we did not book another taxi service from another company expecting the Veezu on to arrive quickly. We phoned the Veezu number and the man answering the phone said that he did not know when the taxi would arrive. We had to cancel the Veezu booking and jump into another taxi. We missed our train and had to pay another £80 for the journey home. Not impressed and will not use again. Costly to us and useless service.Not sure why there is an awful misleading system whereby the taxi appears to be a short distance away and therefore you hang on, in anticipation ,rather than booking with another taxi firm
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