Tried to book a taxi on the app twice, both times after approving payment with my bank it wouldn't take me back to the app. I now have over £30 pending in bank for these attempted bookings. I called the office to be told they couldn't book me another taxi unless I paid for it and I would receive payments back from bank in 1-3 days. I told them I had no money left due to the two attempts and pending payments, still refused to help me and said I'd have to pay for another one.
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