I took a Veezu taxi (the new name for Panther Taxis) recently with a small suitcase. I asked to keep it on the back seat, but the driver refused and told me to put it in the trunk, even though I explained I had important items inside. Fortunately, I had already taken out my laptop before the journey, which was the right decision. My suitcase kept sliding and hitting the sides several times during the journey, which was worrying. When we arrived, the driver did not open the trunk or get out to help. I got out and didn't know how to open it, so I had to knock on the trunk. He then came out looking annoyed and just said 'press here', making me take out the suitcase myself. In addition, when I requested a receipt, the driver asked for my mobile number but did not explain why it was needed. The receipt was just a business card with the date, amount and driver's sign on it, so I left feeling unnecessary confusion.Overall, I found the attitude a bit rude and unprofessional, and I think a little more care and clear communication would make a big difference. At times, I even felt I was treated differently as a foreigner, which was disappointing. I hope Veezu improves their training and service standards. Based on this experience, I cannot recommend Veezu and would hesitate to use their service again.
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