When we “booked” a taxi several hours in advance we assumed it would have been already arranged to pick us up on time. This company is a middle man liaison between self employed drivers and customers. No taxi arrived when we were waiting in the cold. We had to call again to ask where the taxi was. They then said they were trying to find someone to take the job, nothing had actually been booked. When a taxi did eventually arrive 25 mins after our original “booking” time, he was a delightful driver, clean car and reasonable price. But this driver was not part of the terrible company that supposedly books the taxis. Luckily we were not in a rush for a specific time, but I am highly unlikely to use this firm again. There is no guarantee at all that your booking will get picked up by anyone or that you will arrive in time.
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