We arranged a taxi two weeks ahead for a pick-up after our work event in a busy city. After waiting for 15 minutes with no sign of the taxi, we called to inquire. They assured us it was on the way and would arrive in 5 minutes. Another 15 minutes passed with still no taxi, so we called again, only to be told it would be just 1 minute. After waiting another 5 minutes and attempting to call once more, we discovered they had blocked our number. Stranded in an unfamiliar and crowded area, we had to stand in a taxi queue for over an hour to get home. This service is utterly unacceptable.
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