Extremely disappointing service on New Year's Eve. We had scheduled a cab for 12:30 with two young children. There was no communication from the service. I called at 12:38 and was told the cab would arrive in about 25 minutes. I received a missed call at 1:26, and when I replied at 1:30, they asked if we still needed the cab. I confirmed, and they said it would be 15 more minutes. I called again at 2:00, 2:15, 2:24, and 2:40, and was told each time that a cab was on the way. Finally, at 2:40, they admitted they had no cab available, so we ended up canceling. Given that we had rebooked for a short trip and were paying £30, I cannot recommend this service at all. It was both incompetent and dishonest.
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