To the VIP Management Team,
I am following up on my previous concerns regarding the $18,000 AUD I have deposited over the last three weeks with zero fair return. As a VIP customer, I find the lack of transparency regarding my account's RTP and the disparity between my results and those of lower-tier players unacceptable.
If this matter is not resolved with a fair audit and significant compensation for my loyalty and losses, I am prepared to take this to the relevant government authorities in both of our jurisdictions:
In Australia (My Jurisdiction): I will lodge a formal report with the Australian Communications and Media Authority (ACMA) via their Interactive Gambling Complaint Form regarding your provision of prohibited services to Australian residents. I will also contact the Australian Competition and Consumer Commission (ACCC) to report what I believe to be fraudulent and misleading business practices.
In Your Jurisdiction: I will escalate this complaint directly to your licensing body, the Tobique Gaming Commission, to request a full investigation into your license compliance and the fairness of your software audits.
ACMA
ACMA
+2
I would prefer to resolve this directly with you as a valued VIP client. However, I am fully prepared to pursue these external channels to protect my interests and ensure consumer fairness.
I expect a response within 24 hours regarding the steps you will take to rectify this.
Regards,
is disheartening to see players on much lower betting tiers ($8 bets) achieving "Mega Wins" while my significant investment yields zero results. This discrepancy makes me feel as though my account is being unfairly throttled or that the RTP (Return to Player) is not being applied correctly to my VIP status.
As a result of this experience, I am requesting the following:
A Full Audit & Betting History: A detailed report of my RTP across all games played in the last 21 days.
VIP Compensation: Given my loyalty and the $18k loss without a meaningful win, I am requesting a substantial cashback or "Goodwill" credit to my account that reflects my VIP standing.
Account Review: A confirmation from your technical team that there are no restrictions or "win-caps" currently affecting my account.
I value transparency and fairness, and right now, I feel I am receiving neither. I look forward to your prompt response regarding how you intend to rectify this situation and restore my trust in your platform
This is Verry unhelpful how disrespectful I feel right now from ur team I'm a paying customer
You have my email cell number
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