When you deposit and accept the welcome bonus, your deposit is converted to bonus currency, which cannot be withdrawn unless you wager an exorbitant amount or cancel the bonus, resulting in your wallet balance dropping to $0. This means losing your entire account balance, not just the bonus. I attempted to reach the live support multiple times, opening four chats, but they kept disconnecting me before I could respond. In my last attempt, I managed to send a message, but the representative ended the chat saying I hadn’t replied within 10 seconds. Really?
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