I made a $2,000 purchase on 2/18 and played through 2000 free SC that came with the purchase. Since then I have been unable to redeem any of my winnings despite having wagered nearly 5000 SC worth of gameplay, which is well over double what their own 1x playthrough requirement asks for. I have 497 pages of betting history that proves it.
I reached out to support on February 17th and have been getting the runaround ever since. The first response told me I simply hadn't completed the playthrough yet, which wasn't true. When I provided evidence showing otherwise, I was told it had been forwarded to "the relevant department." That was days ago. Every follow-up since has gotten me the same cheerful non-answer about still waiting to hear back.
It has now been a week, I'm stuck without the ability to redeem my rightful winnings, and nothing has been resolved. The support team is friendly enough but at some point friendly doesn't cut it when the actual problem never gets fixed. Would not recommend spending real money here until they demonstrate they can actually process redemptions properly.
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