Beware — do NOT buy from this store.Worst customer service I’ve ever experienced.I paid over $75 for a set, and they shipped me a damaged item. Both the pants and the top arrived with stains that did not come off. I needed it for a trip, and their solution was to offer me a 20% refund (only $12) for a faulty product.I explained clearly that I don’t live in the U.S. — and used a freight forwarder. Here we have no Islamic clothing stores, so I buy my modest clothing online. Returning the item wasn’t even possible because shipping to the U.S. has been suspended for packages due to customs regulations. Even before this change, the return cost would have been more expensive than the outfit itself.I showed them proof that the item was new with tags, I just asked for a one-time exception or at least a store credit. They still refused.I reminded them that I’ve purchased from them before and never had issues, and that I’m Muslim — honesty matters deeply to me. I would never lie just to get a refund. But they still didn’t care to make things right.What disappoints me the most is that the mistake was entirely theirs, yet I’m the one left without my money, without something I can wear, and without any real help. And honestly, based on how it arrived, it looked like a previous return that was sent out again without proper inspection.This experience made me lose all trust in their brand.I do NOT recommend buying from this store.
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