I am very dissatisfied with the service. I placed an order on 5th November, which was promised to arrive within 8–10 days, but it took 19 days to reach a collection point. The delay was entirely their responsibility, not mine. I was abroad and unable to pick up the parcel, and I have no idea where the item is now. Despite sending multiple emails, the customer service was confusing, unhelpful, and provided inaccurate information about delivery policies. For a well-known company, this level of service is unacceptable. Given the high cost of the products, the misleading delivery timeframe, and the lack of a clear resolution, I would not recommend ordering from them.
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Timeless modest wear & hijabs.
