I ordered a $146 USD pair from VEJA, they charged me $30 for delivery on UPS Express, which is totally fine and acceptable, as it's international shipping.At first, my delivery was moving smoothly, it exited France, arrived in Germany, then the US and then it arrived to my city in Mexico, but then once again left to the US, then again to Mexico, but not my city this time.This seemed strange, but I didn't mind at first, that's until UPS requested $1251.50 MXN ($68 USD approximately) from me for "import & tariff fees", likely because my package entered & exited the US twice.I was basically forced to pay $98 USD total just to receive a $146 USD pair of shoes.Nowhere in the checkout or my receipt was it established that import fees could apply for my order and that they would represent almost 50% of my order , but of course, it's buried in their Terms of Service, there was no explicit warning.I'll never shop on VEJA anymore due to this lack of transparency and their customer support taking AGES to respond, they do not allow you to cancel the order and only pay the shipping costs either, absolutely diabolical.Edit & Reply to VEJA:The "information" was a simple disclaimer that states "The buyer will be responsible for all applicable government taxes, administrative fees, and customs duties.", this isn't close to enough when we're talking about almost 50% of my order value, do better VEJA.
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