Review Time
Uncomfortable shoes and very slow to refund purchase price. I placed an order with Veja in early December 2025. The shoes were very uncomfortable, very stiff, and the tongue was too long and cut into my ankle. I sent them back one day after I received them. They offer a 10 day refund policy once they receive the return. They notified me they had received the return. One month later, I am still waiting for my refund. I do not recommend shopping with this online retailer.
Uncomfortable shoes and very slow to refund purchase price. I placed an order with Veja in early December 2025. The shoes were very uncomfortable, very stiff, and the tongue was too long and cut into my ankle. I sent them back one day after I received them. They offer a 10 day refund policy once they receive the return. They notified me they had received the return. One month later, I am still waiting for my refund. I do not recommend shopping with this online retailer.
I ordered a pair of Veja trainers and couldn’t be happier with my experience. Delivery was really quick, which was a great bonus. The checkout process was easy and straightforward, making the whole purchase hassle-free. The quality and style of the trainers are top notch and they feel well made and comfortable. Definitely worth the price so far and I’d happily order again.
I noticed Becca Lee’s review from Dec 4, 2025, about her Veja shoes having problems after less than a month. I’ve experienced a similar issue: in 2025, after 11 months of use, the front seams on my shoes started separating. I have been trying to resolve this issue through a complaint for six months, but Veja has not accepted full responsibility and offered only €25 toward a repair. They suggested the damage was caused by improper wearing, which is incorrect, as the front seam near the laces is not stressed when putting on the shoes. This appears to be a recurring quality issue affecting multiple customers.It seems that Veja is reluctant to fully accept responsibility for this recurring issue. Their approach to handling complaints relies heavily on customer photos rather than acknowledging the problem directly.
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