Unfortunately, the shoes I ordered didn't fit, so I returned them immediately. Since then, I've received no updates about my return, even though tracking shows the package arrived back at the sender's address around four weeks ago. My emails for information have gone unanswered, despite a stated response time of 24 hours. Calls to the support hotline are also being ignored. Given the advertised value of the company's products, such customer service is entirely unacceptable, especially considering the prices and the target audience. While the products are beautiful, it may be wise to avoid ordering them to prevent wasting time and effort on potential legal action.
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Italian style, made to last and made in Italy.
