I tried to buy a Kellys bike twice on their website. At first my purchase was refubded within a day, withouth explanation. The second time I asked if the model is in stock, not to face the same issue. I got reassured by a CS agent, that the model is in stock. I made the purchase, then within a couple of hours I got refunded again, withthe explanation, that the package was damaged and they're unable to provide me with a new shipment. I don't think a serious business should allow this to happen to a shopper who's ready to spend a couple of thousands of euros with them.
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