Review Time
I ordered a helmet that took more than a week to arrive. When it finally came, I saw that the production date was from 9/2021, over four years old! Since helmets should be replaced every five years due to material aging, I wanted to return it. Unfortunately, there has been no response or refund. They don’t answer calls or emails. I feel cheated by receiving an outdated helmet that I’ll need to replace soon!
I purchased a helmet that took over a week to arrive. Upon arrival, I discovered it had a production date from 9/2021, which means it's over four years old! Since helmets must be replaced every five years due to material aging, I decided to return it. However, there has been no response or refund. They don’t answer phone calls or emails. I feel like I’ve been robbed by receiving an outdated helmet that I’ll have to replace in just a few months!
I ordered a set of tires that were advertised as in stock, but they arrived three days later than expected. I could have sourced them from a competitor at the same price with a guaranteed delivery date. It was worth a try, but I won’t be using this service regularly.
I cannot recommend this service if you need items quickly or if you're not certain you'll keep all the order items. I ordered several things, including a helmet for around 80 Euros. First, it took over two weeks to arrive, which wasn’t clear at the time of ordering. Second, the helmet didn’t fit well (that’s my issue). Now I have to pay 25 Euros to return it from Germany to France, while the initial shipping cost was only 7 Euros. I expected the return to be similarly priced. I reached out for a cheaper return option or a domestic return address, but they showed no concern. Additionally, I signed up for their newsletter to receive a 10% voucher, but the code was rejected for my order without explanation. The website seems quite buggy. I contacted their service department twice, expecting a solution, but received no response. As my return deadline passed while waiting, I doubt they’ll accept my return now. Their claims of caring about customers seem insincere.
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Die besten Fahrradmarken zu niedrigen Preisen das ganze Jahr über. Velo-Store schnelle Lieferung. Material für Straße, Mountainbike, Gravel, BMX und Urban auf Vélo-Store. Sicheres Bezahlen. Express-Lieferung.
