The worst online purchase experience. I placed an order which I did not receive for almost a month. I reach out to their customer care only to be said that they need my passport details to verify my name before they place the order. There was no mention of it in their website, or in the order confirmation email. I have no issues with their confirming my ID, but the whole experience was sloppy and terrible.With utter frustration, I asked to cancel the order. They were not willing to even cancel my order without seeing a copy of my passport.
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