Do not do business with Velofix. Purchased a Yamaha ebike through them only to find out that my brake caliper was defective. One of their technician came and tried to fix the problem and the issue persisted. I couldn't trust velofix so went ahead and stopped by at the local shop and only to find out that mounting hole on the fork is stripped. After that I went to an authorized dealer thinking they would fix the problem, BUT NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO. Dealership dismissed it as if nothing's wrong with it. Trusted their words, but after making a trip out to REI to get my buddy's bicycle fixed, brake started making noise again and upon inspecting the brake caliper, bolts were starting to come OFF!!! I called velofix numerous times and yamaha customer relations and they are of no help. Yamaha and Velofix ONLY cares about money and not the safety. DO NOT DO BUSINESS WITH VELOFIX! I made an attempt to resolve this problem through warranty but I still have not fixed this problem. It's already been 11 months!!
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We offer a convenient Mobile Bike Shop experience at your home or office. Our goal is to offer a convenient premium service that gives you more time to do what you love…RIDE!
