I am a Rad Powerbike owner since 2018. I am a long time service customer and am an ambassador of sorts for Rad. In 2019 Rad did an article on me and my healthy weight loss due to Rad. I am 65 years old and have 10.000 KMs on my Rad mini. Rad mobile service has gone up by $200 with Velofix. After booking a silver service at $169.00 $50.00 over the Rad service rate I had used on multiple occasions. I get my service package done and the tech puts on metallic pads without my permission claiming they are better. The premium metallic pads installed are $69 per pad and they work no better than the organic pads. The installer was late and did not clean the rotors or grease the squeaky stand or any other basic requirements and the brakes squealed and locked up right off the first test. He attempted to adjust them and used the lame excuse that it was the metallic pads that are louder. He proceeded to melt down attempting to fix the problem and told me he was now late for his next appt. My $169 silver service cost me $364.00 This company is out of LA and a complete fraud as a local service.DO NOT USE THIS COMPANY AS A MOBILE SERVICE. THEY NEED TO LEAVE TOWN AND GO BACK WHERE THEY CAME FROM. Rad shame on you for not providing better options. I will never use Rad service nor Velofix again. I am super disappointed with Rad.
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We offer a convenient Mobile Bike Shop experience at your home or office. Our goal is to offer a convenient premium service that gives you more time to do what you love…RIDE!
