velofix.com

Velofix Nova Scotia will take your money

Called Velofix in early November to diagnose my Rad rover 6+ on the request of Rad Power Bikes Canada for warranty coverage. Rad just wanted me to have a professional opinion from any bike repair shop in order for me to have warranty coverage. Velofix came to my home on Nov 15, 2022, and looked at my bike which was in my garage without the need to load it up on their fancy mobile shop.In 5 minutes without doing anything was told that my hydraulic breaks were defective and because they (VELOFIX) didn't assemble the bike when it was purchased I was told it was company policy that I had to get the parts from Rad Power Bikes directly then set up an appointment to have (Velofix) install them ???Surprised by this comment and told the repair ambassador his name I will not mention as he was very apologetic. I find this request ridiculous and strange given the analogy that when you take your car into a car repair shop you are not expected to supply parts that should be part of the service.This 5 min service cost me $148.35. Needless to say that I was shocked and was told that he would speak to owner Todd Gorman claiming that he is very fair.The next day Nov 16th I ordered the parts from Rad Power Bikes Canada. they valued the parts at $141.00 + 1hr labour code included for Velofix to install. Rad Power Bikes rep for whatever reason was not keen on Velofix service and encouraged me to fix my own bike.I called the repair person (unnamed) and explained to him Velofix is getting $148.35 + 1 additional hour labour for the job which I felt was excessive. He told me the Owner Todd Gorman agreed to refund me $75.00 and I thought this would be fair.On Dec 14, 2022, the parts were installed by Velofix. I asked the repair, Ambassador regarding my refund and was told not to worry the owner will reimburse me. He was sorry but he could not and didn't have access authorization to complete the refund.Many phone attempts starting Jan 6 2023 to the owner with no return calls.Jan 24th Called the office and was told a Manager would call me back but no one called. 2 weeks later Feb 6 2023 called again and was told the same thing. It's now Feb 13 2023 no return calls,no refund.In summary, I do not recommend Velofix

Date of experience: Dec 20, 2022