Very disappointing service experience. I ordered a tablet before Christmas through the marketplace from a seller. They claimed the item had been dispatched and provided a tracking number, but that number turned out to be invalid. I reached out to the seller multiple times and was repeatedly informed that the tracking would "update closer to delivery." After over 20 days with no updates, I contacted them again and was given the option for either a refund or a replacement. Since I needed the item, I opted for a replacement, which the seller confirmed. Three days later, I received another email stating the item was out of stock and that a refund would be issued instead. This strongly implies that the item was never available in the first place. Communication was limited to the marketplace messaging system, and all replies came from no-reply addresses, making the entire process feel evasive and lacking accountability. This experience was misleading, unprofessional, and a complete waste of time. I cannot recommend this seller. If it were possible to give a lower rating than one star, I would.
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Our company is based in Australia, Melbourne. We are a team of 6 people, fulfilling orders on marketplaces, such as eBay, Amazon, Kogan etc. We sells all types of Memory card, Micro Sd, SD card, Compact Flash cards, Computer accessories, Mobile Phone accessories, Smart Watches are available, at the CHEAPEST price here at Veloreo. Once an order is made, all products will be shipped from our Australia warehouse, taking 4 - 8 business days to arrive to the hands of our beloved customer. Purchasing product from our store are safe as all customer are protected by Australia Consumer Law. See more
