I have ordered from Velvet Caviar previously and had no issues and enjoyed the products. However, I recently ordered again on June 25th and have had nothing but problems. The tracking says a label was created but USPS is still waiting on it. After trying to be patient, I emailed and asked for an update of some kind of a refund. They offered to reship my items due to “carrier’s oversight in scanning” the package. If it was a carrier problem it would have arrived by now. Anyway, they said they would send me a new tracking number soon. I heard nothing for a few days so I emailed and asked for the new tracking number. The email I got back that time was someone telling me my order already shipped and someone would send me a tracking number. I waited even longer and emailed back asking for the new order number or a refund if they would not give me the tracking number. They then emailed back and said they could refund my order but not the shipping fees. That was the last straw for me since they have not shipped me anything and I have all the proof in the world of that. I will never order from them again and am sure at this point I will not get a refund or my items.
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