We have been a long term customer of Liquidline and initially received good customer service for our office contract. So much so that we took out a second contract for a retail location. Sadly the retail location closed down and we had to terminate the contact early. This is when the issues began, we asked to settle the contact with the finance company, who then cancelled the office contract rather than the retail contract. We have since been going back and forth for 11 months to try and settle both contracts whilst being hit with multiple charges that are not relevant to our site. Vending sense are not willing to collect the machines until all accounts have been settled but can't seem to get the right terms for the right contract in place. I have wasted so much time emailing and just seem to be sent around in circles without the account manager taking any ownership or accountability.
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Vending Sense is transforming refreshment solutions for businesses across the UK, focusing on sustainability, food safety and employee wellbeing. Our mission is to create dynamic environments that fuel ideas, connect coworkers and nurture communities. With a proven track record of excellence, we supply businesses with sustainable equipment to power their teams, complemented by tailored workspace refreshment solutions from start to finish; from commercial coffee machines to vending machines and innovative micro markets. Our dedicated team is committed to supporting you every step of the way.
Together let’s reimagine your workplace’s refreshment experience. Get in touch with us today.See more
