I purchased a Mad Dog trike in July 2025 from this company. I also paid extra for their “Full Assembly + PDI + Tested” service, which was supposed to mean the bike was inspected and ready to ride.Within the first week, and under 100 miles, the trike began failing. It would lose power down to 10–15 mph, and eventually it stopped running completely. I reported the problem on August 13. As of early September, I have still not received a single replacement part or tracking number.Instead, I have exchanged dozens of messages and phone calls with them. They keep demanding more troubleshooting from me, while refusing to send the basic parts their own technician agreed might be the cause (fuel system parts). They even hung up on me during one call. Every promise has turned into more delays.It has now been a month and the trike has never run properly. I have spent over $200 of my own money trying to troubleshoot a brand-new bike that should have been covered under warranty. The company has changed names between Belmonte Bikes and Venom Motorsports, but it is the same operation.In my experience, this company uses stall tactics to avoid honoring warranties. They promise calls and escalations but never deliver results. A new customer should not be expected to endlessly troubleshoot or repair their own defective bike.
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