Venom is scamming people. Just bought a “brand new” $4000 250cc ATV from them. They said it would be delivered assembled in one week from purchase and it took 3 weeks. Because they changed the delivery date five times we could not be home the day they finally delivered so they dropped off in our driveway on an acreage. Before I even unwrapped the bike, I could clearly see it was not brand new. Grease stains and grime throughout the parts. Scratches and chips in the metal as well as the plastic parts. Front side fins had several scratches. One disc around the chain was rusted. I take out the registration certificate to find it is a 2021 model( they obviously put a new odometer in it) then I go to match the VIN to the bike and it don’t match so now I don’t know what the hell I’ve got. What I do know is that they had a used bike sitting around and sold it as a brand new one. Did a sloppy job trying to make it look new. The battery is from 2023 as well. They must have painted over the old steel because they got some paint on one of the bolts. The decals look old and dirty at the edges and some of them are peeled right back and won’t even stick. Probably because they tried to apply new decals to a used bike that had rough surface from usage. Called them, sent them pics and videos. They tried to say that the only model they have of the mad max 250cc quad is 2021 but that it’s new. Yet all their advertisements state “The all new 2023” up-graded mad max 250cc”. So it came out in 2023 and by the looks of it, they tried to send me a rebuilt 2021 version while representing it as a brand new 2025 quad. Have started a dispute through our cc bank and requested Venom to send us a pre-paid return label so they can pick it up. We’ve asked for a refund and they just give us the run around. They wouldn’t even offer to send a brand new bike out (not that we want one now). Will be filing with BBB as well as any other avenue available to make them accountable for the fraud they have committed.
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