Horrible, non-existent customer service. I have never encountered anything like it. Purchased an LW45 and the motor went before warranty was up. They replaced it, no problem. Bought an LW15 for baby's room 6 months before baby's birth. We had the baby sleeping with us for the first 7 months and we were away the first winter. Started using the LW15 this fall and sure enough the motor failed the same way. Registered the warranty and they quickly, within minutes, emailed me to tell me that it expired (within the same month but I was past the day of purchase). I reached out again asking how I can replace the motor. Did not receive a response for weeks. Sent a message to general email and heard from original CSR shortly after. I was given a number to call to order the motor. I have, within the last 3+ weeks called probably over 50 times. Calls immediately go to VM stating that they are serving another customer (they are not... Because you can call 50 times and it always goes immediately to VM). I've left probably 4 or 5 VM now and they call back at random times... If you miss the call, they just leave you a VM to call back. If you have a job or a family, you'll need to take days off and sit by the phone to get something resolved. Otherwise, you will have thrown away hundreds of dollars and will not have anything to show for. The motors on both humidifiers failed and the customer service is the worst I've ever encountered. Do not buy anything from Venta Air.
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Venta has been providing simply good indoor air for over 40 years. We have always been guided by our role as a service company, a team of problem-solvers, and a company led by a sense of environmental responsibility. Improve your indoor air quality with one of our premium humidifiers, air purifiers, or Airwashers.
