Review Time
My humidifier works great but I had a bad experience with customer service. After it stopped working after 2.5 years, I called and they said it would be $25 for a gear, $8 for a coupling, and $12 for shipping. They didn't send an invoice by email or in the package, and when I looked at my credit card bill, I was charged $65. I emailed to ask about it, and they said shipping for Canada is actually $32. I wrote back saying this was not fair and they should honour the price I was quoted, and didn't get a reply.First, $32 USD is a way too high for two small plastic parts that fit in the palm of my hand. The actual shipping cost would be around $8-15. If your product breaks so quickly, you should not overcharge customers for the replacement parts shipping. Second, you need to tell customers the accurate price before you charge their credit card.
If you can tolerate frequent malfunctions, short useful life, lots of DIY maintenance, and costly replacement parts, you might like Venta humidifiers. I have been a customer for around 20 years and have seen a steady deterioration in quality and effectiveness. I currently own a Venta Professional model ($1300) and an LW 45 model ($300), neither of which are performing any humidification on a series of very cold, dry days. Customer service is spotty; they seldom if ever answer the phone anymore, so you must be prepared to contact them, sometimes repeatedly, by email. Recently, an L45 unit that I sent them for diagnostics and repair incurred considerable damage during the UPS packing process. UPS refused to consider reimbursing me for the damage unless Venta, its account holder, filled out a form, but Venta adamantly refused, merely saying “We don’t do that kind of thing.”
I was hoping for more humidity with the LW45 Comfort Plus. I went with the biggest unit because I have a wall of windows looking out into a courtyard in my NY apartment. There is some draftiness due to the windows but I thought the LW45 Comfort Plus would deliver more than enough humidity to compensate for that. The gauge barely breaks 32% in the living room where the unit is, but at least that is almost two times more humidity than I have without it. The bedroom, however, barely breaks 20% even with the doors open and having 18" of an opening all around the top of the room. I'm satisfied but i'm not blown away, as I was hoping to be from the product claims and from the great reputation of the company.
Horrible, non-existent customer service. I have never encountered anything like it. Purchased an LW45 and the motor went before warranty was up. They replaced it, no problem. Bought an LW15 for baby's room 6 months before baby's birth. We had the baby sleeping with us for the first 7 months and we were away the first winter. Started using the LW15 this fall and sure enough the motor failed the same way. Registered the warranty and they quickly, within minutes, emailed me to tell me that it expired (within the same month but I was past the day of purchase). I reached out again asking how I can replace the motor. Did not receive a response for weeks. Sent a message to general email and heard from original CSR shortly after. I was given a number to call to order the motor. I have, within the last 3+ weeks called probably over 50 times. Calls immediately go to VM stating that they are serving another customer (they are not... Because you can call 50 times and it always goes immediately to VM). I've left probably 4 or 5 VM now and they call back at random times... If you miss the call, they just leave you a VM to call back. If you have a job or a family, you'll need to take days off and sit by the phone to get something resolved. Otherwise, you will have thrown away hundreds of dollars and will not have anything to show for. The motors on both humidifiers failed and the customer service is the worst I've ever encountered. Do not buy anything from Venta Air.
Venta returned my humidifier quickly after I sent it in for cleaning 5 years after purchase. It looked like new! They said it had been exceptionally dirty and provided explicit instructions on how to do thorough regular maintenance. Sorry, Venta folks, I promise to do better because I love how well my humidifier works.
The new air washer works fine but I did not receive any documentation: no warranty information, not even a receipt or confirmation other than the delivery informationthe last one we bought had a motor that died but I did not have documentation to apply for warranty repair, I would appreciate receiving full documentation on the new one purchased May 21 2024
Safe, clean operation, minimal to no mold build-up danger. Had an original Venta for ~15 years, it worked best of all. Current improvements unhelpful, inconvenient - e.g. lit operation buttons are intrusively polluting for night time sleep. Please produce a covering for it! Efficiency is no better than the original which required no compensation. Venta is absolutely straightforward to use. It's the best on the market.
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Venta has been providing simply good indoor air for over 40 years. We have always been guided by our role as a service company, a team of problem-solvers, and a company led by a sense of environmental responsibility. Improve your indoor air quality with one of our premium humidifiers, air purifiers, or Airwashers.
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